From the CEO

Retention, recognition and Dance Moms...huh? I know it doesn't seem like they go together but bear with me for a moment. For those of you who have no idea what Dance Moms is, it is a reality TV show which focuses on the moms of 6 young dancers ages 6-14 who participate weekly in dance competition. Like all reality shows there is plenty of drama. On a recent episode one of the dancers was recognized as the top dancer for the week. This was a first for her and all the other dancers cheered and ran to hug her. It made me think of how co-workers can be part of the recognition process. When we think of recognition and retention, it is often in connection with a boss to the employees. But I think that the support throughout a team is crucial. It provides a different effect when it comes from a co-worker instead of a boss.

 

So what are effective and creative ways to provide recognition? And do they help with retention? Money is one way and for many is the primary way to show recognition but it is not throughout the year. Here are some ideas:

 

1) Have each staff member say what they appreciate about another staff member during a staff meeting - like that the person handled a situation well; jumped in to help with a project etc.

2) Have an award which can be passed amongst the staff when a person is "caught" doing something right.

3) Randomly give out a gift card or cash for a good idea or initiative.

4) When a customer gives positive feedback about a staff member, share it publicly.

5) Say thank you ... don't take anything/anyone for granted!

 

What do you do in your office for recognition? Have you implemented any creative perks? Does everyone participate?